Troubleshooting Availability Issues

If you're seeing unexpected available times or blocked slots on your booking page, here's how to fix it quickly.

• Time appears blocked but shouldn't be
• Time shows as available when it shouldn't

❗ Time appears blocked but shouldn't be

🛠️ Use the Troubleshoot Button

If you're logged into Koalendar, open your booking page and click the “Troubleshoot” button. It will show you exactly why specific time slots are unavailable—along with the tag causing the issue.

🚫 Reasons a Time Slot May Be Unavailable

Here’s a breakdown of what could be blocking availability:

• PAST – Time slot is in the past.
• GROUP – Group meeting is full.
• TOOSOON – Too close to the current time; violates minimum notice period.
• TOOLATE – Too far in advance; violates maximum booking window.
• BOOKING – Already booked by someone else.
• CALENDAR – Overlaps with a busy event in your or your teammates’ connected calendars.
• DURATION – Slot too short for the selected meeting duration.
• COLLECTIVE – Not available for all hosts in a collective page.
• LOOKBUSY – Randomly blocked via the “Look Busy” feature.
• AWAY – The host has set themselves as away.
• DATERANGE – Outside of the fixed date range allowed for the booking page.
• DAYMAX / WEEKMAX / MONTHMAX / TOTALMAX – Booking limits for that page have been reached.

❗ Time shows as available when it shouldn't

1. In your booking editor, under Hosts & Resources, verify with which calendars you're checking for conflicts (as well as all of the sub-calendars toggled on or off).

2. Be sure events in your calendar are marked Busy—only “Busy” events block time in Koalendar. To fix this:
   • Click on a Google Calendar event
   • Click Edit → set Visibility to "Busy"

When using Google Calendar, all-day events are marked Free by default. Change them to Busy to block the day.

Note: Events booked through Koalendar are always marked as “Busy.” To free up time, go to your Bookings tab and cancel or reschedule the appointment.