Troubleshooting Availability Issues
If you're seeing unexpected available times or blocked slots on your booking page, here's how to fix it quickly.
❗ Time appears blocked but shouldn't be
🛠️ Use the Troubleshoot Button
If you're logged into Koalendar, open your booking page and click the “Troubleshoot” button. It will show you exactly why specific time slots are unavailable—along with the tag causing the issue.
🚫 Reasons a Time Slot May Be Unavailable
Here’s a breakdown of what could be blocking availability:
- PAST – Time slot is in the past.
- BREAK – Blocked by a break setting.
- GROUP – Group meeting is full.
- TOOSOON – Too close to the current time; violates minimum notice period.
- TOOLATE – Too far in advance; violates maximum booking window.
- BOOKING – Already booked by someone else.
- BUFFER – Buffer time before or after another booking is blocking it.
- CALENDAR – Overlaps with a busy event in your or your teammates’ connected calendars.
- DURATION – Slot too short for the selected meeting duration.
- COLLECTIVE – Not available for all hosts in a collective page.
- LOOKBUSY – Randomly blocked via the “Look Busy” feature.
- AWAY – The host has set themselves as away.
- DATERANGE – Outside of the fixed date range allowed for the booking page.
- DAYMAX / WEEKMAX / MONTHMAX / TOTALMAX – Booking limits for that page have been reached.
❗ Time shows as available when it shouldn't
- Go to your calendar settings and verify which calendars you're checking for conflicts (the ones toggled on).
- Make sure events in your calendar are marked Busy—only “Busy” events block time in Koalendar. To fix this:
- Click a Google Calendar event
- Click Edit → set Visibility to "Busy"
3. Make sure you're looking at your live page and not the preview when testing your calendars connections. If you're on your editor, click View at the top right of the editor to get to the live page.
When using Google Calendar, all-day events are marked Free by default. Change them to Busy to block the day.
Note: Events booked through Koalendar are always marked as “Busy.” To free up time, go to your Bookings tab and cancel or reschedule the appointment.